Arcamax has an exclusive Customer Care line bearing # 25492043. This is a part of the ongoing effort from Arcamax to provide quality support and there by improve your confidence in our products and services. The customer care is a direct line service outlet, addressing your entire support oriented calls and post purchase requirments.

Objectives of Customer Care Line :
To create single window option for customers: These offer a single window for all your post-purchase needs supporting all computers & related products set up by Arcamax & channel partners. Through this line customers and channel partners can get the technical assistance on our product, repair services (whether the product is under warranty or not) post purchase needs like peripherals and consumables at company price list.

	This telephone line will establish direct interaction with you, thus helping us at understand your requirments/needs better. This will enable us to introduce reliable, user friendly products and services in future which is our fundamental objective.
	This telephone line will be part of our effort to increase the end customer reach and customer confidence. We have planned this telehone line as model service, thereby guiding our channel partners as well through continous interaction to improve the quality of services and deliverables to customers.

Services offered by Arcamax Customer Care Line :
1. Tele Help : Seek your query on Arcamax Computer & related products which would be addressed over phone - 5492043. (Product info., Product Demo, Drivers etc)

2. Technical Query : Explain the problem in detail and it will be addressed over phone.

3. Service Calls : All service calls can be logged on using this line. (Service calls to be logged before 11:30 AM for expediated support).
When support calls are logged in, please mention the SERIAL NUMBER of your computer and the model of the P.C you have purchased. This is mandatory. On registering complaint, you would be given a complaint number. This number is essential for future reference. Please note (Complaints without the complaint number would not be attended nor documented). Please demand for your complaint number. It's in your rights to have it.

Support is available on all weekdays between 10:00 AM to 6:00 PM. Sunday being holidays.

4. Peripherals & Consumables : Genuine Peripherals and Consumables are sold at fixed prices.

Highlights of Arcamax Customer Care Line :
Clearly identified service deliverables with well-defined service norms & charges.

Free tele help, Fax-on-demand on any products/service queries.

Well equipped facilities for problem diagnosis and services.